The health and safety of our employees and guests is our highest priority. We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization's statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
As a company, we have implemented a response plan to protect guests and employees while on property.
SANITATION AND TRAINING PROTOCOL
Increase the already stringent frequency and rigor of cleaning and sanitation in all public areas, guest rooms, and back of office space. Our process includes EPA approved disinfectants and allocating extra time for our housekeepers to focus on high touch areas.
Rotating in use guest rooms to allow more time between guest and staff entering the rooms for cleaning.
Provide additional training for all employees on safety and illness prevention.
Employees are required to wear mask when they come within six feet of other people as required by San Diego County. We ask guests to do the same.
Tower23 Hotel maintains a strict "don't work sick" policy for all employees.
Implement contactless check in.
Continuous monitoring and adherence to all recommendations of the Center for Disease Control and Prevention (CDC) and the San Diego County Public Health Order.
Reduction in Services: For your safety and for that of team members and in line with legislation and current best practice, the hotel has modified and/or suspended some services ie: food and beverage, in-stay room cleaning, valet parking. These changes are temporary. We will resume normal service levels as soon as possible. Thank you in advance for your understanding.
We pride our self on our guest-centric policies and offer flexible cancellation policies for your convenience. If you have any questions about an upcoming reservation, please don't hesitate to contact us at email@example.com